1. Download the latest firmware by selecting the appropriate geographic region where the dash cam is used http://www.thinkware.com/Support/Download.

   (eg. x500_1.00.23_us.zip)

    

2. Unzip the downloaded file into the root directory of your MicroSD Card.

   [SD_ROOT]:/X500_pkg.bin

   [SD_ROOT]:/MicomFirmware.hex

   [SD_ROOT]:/Setting/default.cfg

   [SD_ROOT]:/X500_Setting.exe

    

3. Download the latest speed / red light camera data in accordance to the geographic region http://www.thinkware.com/Support/Download.

   (smartguidepoint.dx2)

    

4. Copy the downloaded smartguidepoint.dx2 file into the ‘driveinfo’ folder. (If ‘driveinfo’ folder doesn’t exist in the root directory of your MicroSD Card, please create one.)

   [SD_ROOT]:/driveinfo/smartguidepoint.dx2

    

5. Insert the MircoSD Card into the dash cam unit.

    

6. The device will start upgrading once the voice notification “The upgrade will now start” is played.

    

7. When complete, the dash cam will operate with the latest firmware.

If your country of residence is outside the supported regions for speed and red light camera alerts, or if you wish to disable the alerts altogether, please skip the 3^rd and 4^thstep.

IF firmware upgrade is continued for more than 5 minutes or downloading failed as like image below, it means that firmware file is corrupt.

In that's the case, please delete the downloaded .bin, .rom or .pkg file and re-download the firmware file into MicroSD Card.

And please proceed to the upgrade from 2nd step again.

1. Go onto Thinkware.com website and go into support http://www.thinkware.com/Support/Download.
   
   

2. Select the series and model you are using. If the F550 is selected, all of the download links will say F550 on the bottom. 
   
   

3. Download the firmware that is available. 
   
   

4. Once the new firmware is downloaded, unzip the downloaded file into the root directory of your MicroSD Card.
   
   

5. Insert the memory card into the dash cam and power it on.
   
   

6. Your dash cam LED lights should blink for a while, as the firmware upgrade may take up to 10 to 15 minutes.
   
   

7. Once the dash cam is done upgrading it will tell you that "Upgrade is now complete, continuous recording will now start." Do not power off your dash cam until it begins continuous recording as it may cause permanent damage to the dash cam. 

IF firmware upgrade is continued for more than 5 minutes or downloading failed as like image below, it means that firmware file is corrupt.

In that's the case, please delete the downloaded .bin, .rom or .pkg file and re-download the firmware file into MicroSD Card.

And please proceed to the upgrade from 4th step again.

1. Download the latest speed / red light camera data in accordance to the geographic region http://www.thinkware.com/Support/Download.
(smartguidepoint.dx2)

2. Copy the downloaded smartguidepoint.dx2 file into the ‘driveinfo’ folder. (If ‘driveinfo’ folder doesn’t exist in the root directory of your MicroSD Card, please create one.)
[SD_ROOT]:/driveinfo/smartguidepoint.dx2

3. Insert the MircoSD Card into the dash cam unit.

4. The device will start recording and operate with the latest speed camera data.

If your country of residence is outside the supported regions for speed and red light camera alerts, or if you wish to disable the alerts altogether, please skip the steps above.

* To check if the device is upgraded to the latest speed cam data properly, check the version at ;

X500 : Go to Menu > About Device > Device Info > Safety Guidance

F750 : Go to Menu > Device Info > Safety guidance version